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RedProtect Maintenance Plan      
       

The RedProtect Maintenance Plan includes the following:

Software/Firmware Updates
A software/firmware update refers to a release which includes enhancements, modifications, patches, fixes, alterations, improvements, and corrections to the software/firmware.  It does not include software/firmware upgrades, which incorporate new features. A software update in Redline’s revision level numbering convention is denoted by the third character of its numbering system. For example in the revision level “x.y.z”, the software/firmware update number is “z”.

5 x 8 TAC – 4 hour response
The RedProtect Maintenance Plan offers the Certified Partner access to the TAC eight (8) hours per day, five (5) days per week, and two hundred and fifty-eight (258) days per year. It is expected that the Certified Partner’s personnel placing the call will have been certified on the Redline.  Redline will provide a less than 4 working hour response time.