The RMA process is initiated when a Redline Certified Partner requests a Return Material Authorization (RMA) number from Redline’s TAC team, via telephone or on-line ticketing, for the defective units under consideration to be sent to Redline for repair or replacement.

Redline will ship the repaired or replaced units under the RMA assigned to the Certified Partner within sixty (60) days following receipt of product at an authorized Redline repair facility.  For products within warranty, the Certified Partner will bear the cost of shipment to the Redline facility and Redline will bear the cost of shipment to the Certified Partner (except for Out of Box failure for which Redline will bear the shipping costs for the returned product as well).  Any import duties are not considered shipping costs and the Certified Partner shall bear all such duties.  For products out-of-warranty, the Certified Partner will bear the costs of shipping in both directions as well as repair costs.

No product may be returned by a Certified Partner directly to Redline without first contacting Redline for an RMA number. If it is to be determined that the product may be defective, an RMA number will be provided. (Note: the Certified Partner is expected to provide the appropriate fault isolation information.)  Redline will perform warranty service at an authorized Redline facility provided the Certified Partner returns the Redline product in accordance with Redline’s shipping instructions.  An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned at the Certified Partner’s expense.  Authorized returns are to be shipped prepaid and insured to the address provided with the RMA number.

No Defect Found (NDF) Analysis:
Redline will charge an analysis fee to the Certified Partner for Redline product that is claimed to have a failure, but which Redline finds to meet the applicable specifications.