The RedCare Support team appreciates your business and is committed to continually delivering the high quality support and services that match the quality of Redline’s products. Our Partners’ success is critical to our success. Our vision is to achieve a level of support excellence that exceeds expectations and reflects our market leadership.
The three distinct service categories falling under the RedCare program include:
RedCare Warranty
RedCare Protection Services
RedCare Deployment Services
Benefits of RedCARE Services to our Partners
The RedCare Service program enables our Redline Certified Partners to access the resources they need to provide the highest level of support to their customers.
Backed by Redline’s expert team, Redline Certified Partners can recognize new business and revenue opportunities through the delivery of RedCare support to end users.
Redline: Committed to Customer Advocacy Redline’s RedCARE Support Teams have a clear mandate: “Do what is right for the customer”.
We recognize that our Partners and our customers have choices. Redline wants to be your first choice for technology, support and services so we work extremely hard to ensure that customers are ‘delighted’ with Redline throughout their entire experience, from initial purchase to post sales support.
Redline has long been an advocate for its customers, ensuring they receive the most advanced technologies and professional services. While quality products are important, we recognize services and support are equally critical in helping our customers to succeed.
To better serve our Redline Certified Partners and end-customers, Redline has established three distinct RedCARE Support Teams, each committed to Redline’s Customer Advocacy.
How to Reach Support
We welcome any questions or suggestions you may have by contacting us at:
Through its reseller partners, Redline offers a comprehensive warranty program that protects your
investment and ensures a high level of service continuity. Redline's warranty is honored by our reseller
partners worldwide.
Redline’s training programs can help you to ensure optimum utilization of your network products
and enable you to correct any problems promptly and efficiently. For currently available courses
and schedules, please see the training page, or contact your partner or Redline representative.
